Customer Testimonials
The customer care is Excellent but the wait times have ave been too long each time I have serviced my vehicle. This time I went in for a simple oil change and waited for my car for 3 hours. Had an appointment for 10:00am and left at 2:00pm. Was almost late to pick up my granddaughter from school!
First of all when I get there, the young lady told me what I came for wasn't covered under my warranty and I told her I talked to somebody at Kia. They told me it was then she told me I don't think so but I'll ask about it. Then she came back to show me pictures of underneath my car saying that I broke a screw.i left very dissatisfied.
Excellent customer service. Communicative, friendly and professional! Will definitely continue to come to your dealership for my service needs
Mike was amazing!! I didn't expect to buy a car today but Mike made it an easy decision and seamless process. He gave me real advice to help navigate what was the best vehicle for me while keeping me in my budget.
The first 2 times you already know it was terrible!!! But once we got all the paperwork approved, everything went well I almost doubted because the first words were it's not possible but once I had the email in my hands as proof everything went well...
Amazing Jennifer McClung is very knowledgeable and easy to talk too She called and made sure I had my screen replacement ordered and ready to go .
Mike was extremely helpful and took the time to find my perfect car in my budget!
Excellent explanation of my car's mechanical problem. Patric helped me get the money to repair my car through financing
Great experience. He explain everthing tbat my car had. He told me all the part that they fixed
Luis is always very attentive and communicative about the service process, which is highly appreciated and important for me.
We now have our second KIA car. So we have been coming for service for about six years. So far we have had no bad experience. Reps are gracious and do not push unnecessary service.
Nick was super helpful and very detailed in explaining what was wrong with my vehicle knowing it's brand new and that it has less than 4000 miles. I had a huge concern why my new vehicle coils would fail if they are supposed to last for 90,000 miles. And why my dash wouldn't tell me service engine issue as this was a problem with my transmission overall.
The communication was terrible. They had the car for a week and did not get it done when promised. The fee quote did not consider alternatives. I had to bring up the alternative which was half of the price. When I got the car back the next day the battery was dead.
Initially they went to an extreme on estimating a rather simple repair quoting over $1,000. I had already researched the repair and had a couple repair shops tell me that it should be a way less like a third of that. Since I had dropped it off at the dealer on a Sunday and was leaving town almost immediately thereafter I accepted their quote once they realized I would take the car elsewhere if they didn't look at this alternative fix. Ultimately quoted $440 and because of timing I approved that. Every time I go there it seems like we have ... Read More DealerRater - Sep 18, 2026
Quick check in, great communication, quick check out. No issues! Jennifer was great to work with
Cham was awesome to work with, super accommodating and genuinely wants to help make things easy. Answered my questions, gave advice on options, and wasn't over bearing or pushy at all.
They tricked me and didn't have the truck I seen on the app but they brought me a better one just had a lil more miles on it. Besides that the deal went great.
Always a great time coming from the dealer. Car always feels brand new. Excellent service
Lo mejor de Kia Nort súper recomendable y se ajusta a tus necesidades lo mejor habla inglés y español
it was smooth, communication was good luis definitely has customer service down packed an so does meagan this is my first time buying my own car don't like the price outcome of it be kia is the place to go get anyone a car ??????????????
Patrick was great. Gave me the quote and when it should be fixed Will go again
This was the worst experience I have ever been through. I am disgusted with the behavior of Mason and Houda. I will never recommend Kia to anyone and I will do my best to discourage anyone from ever going to this location. I should have listed to the bad reviews and never set foot into this building.
Hello everyone. This gentleman is a true artist. This gentleman is a real piece of work. The sales manager did nothing but lie and manipulate, causing me significant distress. Furthermore, he is dishonest, a liar, and acts like a clown. He kept me there until 9:30 PM to sell me a used car as "new"—his exact words. When daylight came, the car turned out to be full of dents and damage, and then he blamed me for the situation. After the second oil change, the impact damage appeared on the dust cover beneath the engine. The agent who ... Read More DealerRater - Sep 11, 2026
I dropped my car off on Thursday morning, and I didn't hear anything at all from anyone until I called multiple times on Tuesday to get an update on my vehicle. I had to call back again Wednesday afternoon to get an update on my vehicle even after I had mentioned I had to return my rental car that I had to get due to not having my vehicle back. Only to not have all of my problems fixed that I took it in there for even though the advisor and tech heard the popping noise that I was ... Read More DealerRater - Sep 10, 2026
Great communication and fast service! Patrick was great he kept me informed on my car's progress and my options for add ons.
Linda was absolutely excellent! We had to bring our 3 year old on the first day we were in the dealership, and she was so kind with him. She brought snacks and coloring pages / pencils as well.
When we had an issue with the sales staff treating us rudely, she was very attentive to the situation and to our concerns, especially after observing the whole situation in which the manager was raising his voice and calling us difficult for asking questions to understand the credit application process. I feel like she genuinely cared and received our concerns with the poor treatment ... Read More DealerRater - Sep 9, 2026
Salah was absolutely excellent! He was friendly, personable, and extremely knowledgeable. He made the financing portion easy and as fast as could be expected, in spite of the software not transferring all of our info from the front of house to his system properly. He was not pushy, and he explained everything well without trying to change the agreed upon terms or add any unwanted items. We were very satisfied with his help. We wish the infuriating sales portion of our experience had been more like working with him.
Hicham came over to us after our sales associate was unable to answer our question. We wanted to understand the way that our credit application was being submitted, and the only answer that he could give, was to repeat multiple times, that "this is just the way we do it." When we explained that we wanted to understand why it could not be filled out the way that we preferred, not just to be told the same unhelpful response over and over, he became annoyed, told us we were being difficult, and said that we were trying to ... Read More DealerRater - Sep 9, 2026
We had the worst experience with Cham and found her to be rude and unprofessional. She did not have the vehicle available, which we had called and texted about twice prior to our arrival to confirm its availability, and then acted surprised when we didn't want the color she had shown us. She also was unable to answer basic questions and became annoyed that we were asking, telling a sales manager we were difficult because we were asking questions about the fees and paperwork, rather than just blindly agreeing to everything she said. We will never do business with ... Read More DealerRater - Sep 9, 2026
Even when the delearship wanted to charge me the repair of the car I was trying to trade, everything worked out at the end, and I got a great deal. I appreciate the help of David (the manager) and Gemoi, who all the time was willing to help and find the perfect fit for me.
I scheduled basic maintenance—an oil change and tire rotation—at Greenway Kia as an on-site wait appointment, only to be told upon arrival that it would take 3 to 4 hours. Having managed service departments, springing that kind of backlog on a scheduled customer is unacceptable.
Communication was nonexistent. The promised text updates never came; my wife had to call to find out the car was ready, and the automated "done" text pinged after we were already home. To cap it off, they called the next day asking to book the exact service they had just completed.
Between the ... Read More DealerRater - Sep 5, 2026
She was clear in communication, timeline and expectations I did. It buy the car from this dealer but came in because of a coupon. I would come back to use her for service.
Had a fun day ! Juan was so patient and a lot of fun ! Highly recommend
This dealership scratched up my car on a pole THIS DEALER SHIP DAMAGED MY CAR
Was a good experience They did the work needed in the amount of time quoted
The service was Quick, convenient, courteous, and value priced. Team took care of all my concerns.
Brought Kia in for a full service along with a couple recalls. All staff members were super friendly. Our advisor was Jennifer McClung and she handled everything. We were kept updated throughout and were super polite the whole visit. We didn't have to call and check on anything myself which is rare, everything got done right and on time. The only place we’ll take our Kia for service! Highly recommended!!!
I'm not recommended this dealership to everyone. This dealership have bad customer service. You might feel that the client doesn't matter.
Service advisor kept me updated with progress and fir any additional work needed. She was easy to work with
This was my 3rd time here and each time has been unacceptable an oil change and tire rotation takes 2.5 hours are you kidding me??? On top of the last two times they never reset the maintenance schedule I had to and had to figure out how to. The explanation why 2.5 hours because they had cars just show up for work to be done that’s why I scheduled an appointment so when I show up 15 minutes early anyone who just shows up has to wait till I’m done not the other way around, very disappointing service department.
It was quick to get me in for my appointment and diagnose my issue with the vehicle. Pleasant overall atmosphere and timely repair.
Greenway Kia North has an excellent staff. Caleb Onder worked with me yesterday. He was professional, courteous and attentive to what I was looking for. I am very grateful for the finance department in securing loan for me. This was a very stressful free experience. And yes I would come back in the future if needed a vehicle.
All of the people here have been courteous and helpful. Luis did a great job as our service advisor.
I was told that I would be picked up at 4 o'clock to return to the dealership to get a car and I have to make multiple attempts to get a ride by an hour and a half later I Uber myself because nobody showed up
My service advisor Bram was attentive and helpful. The oil change did not take a long time to complete. I was provided with an update on my vehicle and an estimate on other services that were recommended.
Micheal McLeod and Houda were top notch. They made a great impact on my decision to buy.
We actually worked with Michael McLeod and he was fantastic, very personable, answered all our questions and made the process very easy!!
Brought my car (EV9) here for the first maintenance service. Everything went well and the quality is good, but the process felt a bit long. I spent about one hour in the waiting room just for the first service.
I went for an oil change and rotate tires and I waited 2 1/2 hours. I just don’t think that it takes that long to do the two procedures.
Sold us a light used 2024 Sorento X-Line (<10,000 miles) with a known injector defect and recurring check engine light - they cleared the code at the time of sale until it came on < 24 hrs later. Went on to deny knowing about the injector defect and refused to turn over maintenance records that would indite their shadiness.
Tried to gaslight us into thinking it was nothing and just the gas cap, until I bought an engine code ready myself and held them accountable.
Oh, and they told us the previous owner died and her husband got rid of the car. ... Read More DealerRater - Aug 17, 2026
I did an oil change and when I got home I realized that the service reminder clock was not reset. I also did not get a print out of the diagnostics results. I usually use this information to help me prepare for potential upcoming vehicle servicing and the associated costs.
I purchased a Certified Pre-Owned Kia Soul and have waited months for a missing trunk piece.
I paid for the wrong work over $1200, took the car back then they told me it was something else
Bought my first car from this beautiful saleswoman who made my experience just amazing!!! I will always recommend her.
Very respectful and professional. The entire process was smooth and stress-free with no pressure at all. Cham was knowledgeable, attentive, and truly went above and beyond to make the experience amazing.
I spent 9 hours at this dealership and was shown things expressly out of my price range. After a lot of time negotiating, I eventually walked away with something I can afford but it was taxing and discouraging. I will never purchase from here again.
The representative who greeted us and assisted us throughout the vehicle service process was excellent and very courteous. The service time was reasonable.
Excellent Erica was very friendly and extremely helpful. Her and Yakir made the entire experience stress free
I bring my car for an oil change and recall the technician ripped my seats
Loved the complimentary shuttles really saved me money and time Patrick was super helpful and very communicative
Professional and respectful. Great attitude. Keep me informed on the process of getting my KIA fixed.
Very easy process and communication was great. Great service and quick response and very fast return.
Unorganized and non communicative. When changes occur during servicing it is not relayed to the car owner. Parts not available or status in which the car would be finished. If a call is made, it isn’t within a timeframe which the vehicle can be retrieved by the owner. An example would be calling the owner when it’s ready but the department will close before they can arrive and have to wait until the next day to pick up
Perfect Great from start to finish. Staff was great and attentive Great experience Really good
After working with the dealer, they made it right and figured out a compromise to correct the issue at the time of the final sale. I am not sure that would have been done without a review. However, we are happy with our purchase, and the dealer worked with us to make sure we had a good compromise to make everyone leave the table happy.
Be very careful when dealing with Greenway Kia North. The advertised savings appear to require purchasing the Greenway Advantage package. If you decline that package, the advertised discount may be removed from the deal.
We ... Read More DealerRater - Jul 21, 2026
He provided friendly and professional service. He kept me informed throughout the process. Luis provided friendly and professional service. He kept me informed throughout the process and made my experience stress free.
Micheal was so attentive and helped me get into a new car at a comfortable payment for me! I didn't really know what I wanted and It was raining so it was hard to really look at cars. But Micheal went out into the rain and made sure I drove and picked exactly what I wanted. When we came in to look at pricing he was very straightforward and easy. I told him what I was looking to pay and what was comfortable for me and he was very patient and easy. Got me exactly what I wanted. I ... Read More DealerRater - Jul 18, 2026
Great job by Ricardo and Abram at Greenway Kia North. Thx for your professionalism and knowledge of the business and customer satisfaction.
Patrick was extremely courteous and attentive and worked well with us to accommodate our needs.
I was dealt with respect especially by my sales person Isabella They took care of the minor defects in the vehicle
Great customer service from all who greeted me at the dealership. All customer service associates were courteous and helpful. The customer agent was able to apply my coupon and save me some money.
Great customer service from all who greeted me at the dealership. All customer service associates were courteous and helpful. The customer agent was able to apply my coupon and save me some money.
Jennifer was very attentive to me and explained everything I told her to the mechanic who worked on my car. At first they couldn't find what was wrong but after being so persistant they did. I had taken the car to 3 different garages already who couldn't find what the problem was but Jennifer made sure for me that they would. I was very skeptical about taking it to the dealer but will go back there again if I have any issues.
He gave me great service and explained everything to me. Helped me with an issue. I was having with my tire and when I went in to talk about the price of the service, he had already taken care of that for me.
When we let him know that we're still experiencing the same issue when the work was done, he went and brought out the technician to see what the issue was again. Due to his persistence, the issue that we experienced is now being properly addressed and new part has been ordered.
Had a great experience working with Bram! He was friendly, knowledgeable, and professional. He made the entire service process easy and stress-free, and I truly appreciate his excellent customer service.
Professional, curious, and timely. Clean, comfortable atmosphere. Car came back very clean. I would recommend your dealership.
Very great communication. Fast work done. Thank you Everything was graeat. Thank you for moving so fast and getting the job done.
From start to finish, the dealership made me feel valued and important. The staff was professional, attentive, and kept me informed throughout the process. They got the job done efficiently and made the entire experience smooth and stress-free. I would gladly recommend them to others.
Easy and quick Tech were very easy to work with and seemed knowledgeable. Overall great and quick service appointment
It went well I didn't have to wait longer than usually and service was good for my visit
Very pleased with our sales person and service department.They kept us informed at all times.
Just came to finish up with adding ignition protecter on my KIA soul. Offered oil change so went ahead with that too. Thanks
This was my 3rd lease from this Kia dealership. Every time I've purchased a vehicle there the experience & customer service was great. Erica was amazing at her job. She made it fast and easy to shop for a vehicle. I will definitely be back as always for another Kia in the future.
Trent was great in finding the exact vehicle I was looking for. Trent answered my texts and calls whenever I reached out. He also answered my questions regarding the ev9 I purchased.
The best. Seamless process. Great customer service. Friendly & knowledgeable. Explained everything in laymen's terms so I could understand the process.
I felt like I had to fight for everything I got. It is painful to have to fight for what they should be willing to give.
There was a 3% credit card surcharge and a $4.99 doc fee tacked on my my bill. Death by a thousand fees so Greenway Kia gets 1 star.
The team is welcoming and professional. They make sure you are well taken care of.
Very helpful service advisor. Louis was genuinely kind and easy to talk to. Thank you!
They rob me for $3,000 and I want it back I will never return a car I pay $16,950 for $12,000
Great communication and service Service was quick as promised and the attendant was very kind
I was taken care off and communicated properly, and the dealership followed on everything that was promised
Have to wait a little longer but everyone was nice, respectful and friendly The explanation of the work or my car recall was easy to understand
Luis was very informative and professional and helpful Luis was very professional. he was very informative. He kept me up-to-date. He was very helpful. He explained a lot to me that I was not knowledgeable about and I would definitely come back and work with Luis with my truck
Very professional Excellent check in for service and very courteous staff. I am happy to get service of my KIA by going to the dealership
Excellent Noah was great, very helpful, anticipated our needs and met them Noah was great
I had to wait about 20 minutes before anyone checked me in for my appointment. I was surprised to find out about the 3% surcharge for using a credit card, and lastly I was dismayed by the $5 charge for storing my documents for 10 years
Very nice personable felt comfortable working with him. Great guy and easy going and is good at his job
Fabian kept me informed and I was out in less time that I was informed. Very friendly staff.
