service performed as promised shuttle service useful kept informed along the way cost as expected for work performed complimentary car wash was added bonus
Thank you. I really like this Dealership in Longwood everyone is nice and polite and take great care of their customers. Thank you Theo a d Frank in the service department.
They were professional and attentive to my needs . And I feel it was a positive experience. They gave me a ride home to wait for the repairs at home. Then returned to get me when work completed.
The customer service was great. Frank made sure I was comfortable and made sure I knew the progress pf my vehicle.
Great dealership, was first time buying kia suv, sales person Dellis was great,everybody was friendly would buy from again and would recommend.
This dealership Service team goes out of their way to make you feel good. And with very good prices. The lounge is always clean and with fresh coffee and snacks. They are experts at what they do.
Frank, the customer service agent who handled my visit was phenomenal; nothing less. In my 70 years, I've owned many cars and dealt with many stores. Frank is the BEST rep I've ever done business with!!
It was a wonderful experience. I was kept informed about the status of my car, I was offered a shuttle numerous times. The agent was very friendly and informative.
Customer service from Luis. So many places lack this quality but Luis was great. He kept me updated through the process.
It was real good. The service was great. When I bought my vehicle it had several things that weren't mentioned and I ended up having to repair those issues. It would have been nice to get a accurate inspection. The back wheel was bent and my mother was burning oil. None of this was mentioned and I had to bare the responsibility after I already bought the car.
In service need more attention, they must check the car when finish so they are sure that don't forget noting....is very important for customer
Fast, friendly, knowledgeable service. I was kept updated through their texting service, I really like that feature. Great job, thanks!
Sale rep was friendly and knowledgeable of the car features. Did not feel rushed or pressured into a car purchase.
Luis was very forthcoming with answers to questions I had about my 12 month maintenance. The appointment finished sooner than was predicted.
Anthony was great. He was friendly, approachable, and worked with our max budget. Went in for a test drive and left with our new 2022 Kia Sportage!
Customer service and efficient job fixing my car. I was pleased when a shuttle was offered upon my arrival so I could wait in the comfort of my own home. I had constant communication with my service rep Theo which put me at ease.
All staff was very professional. I appreciated the coffee and snacks. I’ll be sure to come back for any services I need.
The sales rep Patricia Miller at Greenway KIA Longwood was very personable and not a pushy sales rep. She has a great personality and listens. The finance accountant was also a pleasure to work with. Kia North will work with all situations.
The warm friendly attitude toward me as a customer and the efficiency in completing the work . Even though I live a long way from this dealership, knowing The GM and his loving attitude, Patricia and the warmth that she shows, Not to forget Carlos who never forget a shout out to me
Excellent service by mr Frank quick,clean best of the best will recommend great client to come experience what I have experienced the best place to be kia
My appt was on time and efficient. Very attentive customer service. Would highly recommend. Good explanations of what was needed
Luis was very friendly. He did my maintenance for my 2022 Kia Soul in a timely manner. Thanks. I appreciate yall.
Frank was friendly and helpful. He was able to get all repairs I needed done in one day and he got the price down a bit from the original quote.
I love the care and how myself and my car was treated. The fact that I was checked on it really showed how much they care. Even though I waited until my car was almost finished they still took me in the shuttle to provide me with transportation to be sure I ate. I loved that! And the conversation with the driver was nice as well. It wasn’t any weird small talk.
Luis in service took the time to explain what the cost would be to repair the problem that I was having with the trunk of our vehicle,plus did my oil change while I was there.
Got in very quickly, met by a professional who promptly took my car, texted me during and called when completed. Very happy
The sales person was very helpful and made the process smooth! I would recommend him to anyone that wants to purchase a car.
the friendly atmosphere Knowledgeable people from the seller to the office to the finance person. considerate and trusting service people .
Professional and nice and very efficient. Service was great! Keep up the good work! Thank you for everything frank!!! Gracias! It makes it much easier when the service is good!
I am so glad that I switched dealerships from to Greenway Kia they have helped me so much.They helped me fine the most perfect car for myself after my accident thank you Muhammad Christian and David you are awesome. not to mention they even stayed late late for us to be able to get into a car last night I highly recommend them.
The Greenway Team proved courteous and kind. Realizing the inconvenience of car care and working to assure, within their ability, customer comfort and care.
Rep Frank made up for my first bad experience there. Not a current fan of another location so I decided to come closer to home. Thus far better than last dealer.
it was quick! the Service rider Theo was the best and very kind, From the Experience I wouldn't go anywhere else.
They take your finance concerns serious and make sure you walk out a happy customer. Everyone has great customer service and making you feel comfortable. Thank you to Anthony and Christian for helping me walk out with a nice vehicle quickly.
Friendly, helpful, knowledgeable service representative (Theo). Waiting area is comfortable. when minor problem arose about the service advisor sprang into action and got it remedied. There was no wait when I arrived to get my service.
FAST AND GREAT SERVICE, NEED TO BE DONE IN 1 HOUR AND IT WAS MADE BEFORE THE TIME .... EVERY 20 MIN SOMEONE WAS ASKING IFF ANY UPDATE WAS NEEDED
I like the fact they kept me updated with the status of my vehicle. Also they offered me a beverage throughout the time I was there
The service advisors were very friendly and thorough. It is always a pleasure. Theo is ALWAYS a big help. I frequent this dealership for all my maintenance and they're great.
Everything was good I love the service work in everthing was on good timing with me thanks I will difficul be back for more work with u guys
I love about my experience at my dealership that they where very Courteous and fast friendly always checking back with me to let me no what's going on.
Quick, communicative, and helpful, offering a shuttle back home until my car was repaired. I didn’t have to wait long for my car to be taken in and returned safely.
great customer service, and the sales team is very professional. Patricia Miller is a very professional and knowledgeable salesperson, I personally recommend her and this dealership to all of my friends and anyone looking to purchase a vehicle.
Theo was great as always. She always gets my car back quickly and keeps me informed of my vehicle's progress.
Felt extremely comfortable and optimistic! Everything went so smooth and couldn’t be happier with my Kia K5. Will definitely refer a friend or family member to this dealership!
Staff was helping and very friendly. Offer a ride service to/from store. Makes sure you are satisfied. Only Kia near me but would go back.
I like the Easy pick up, the fast service and all the paperwork ready for the costumer. I got all the information I needed for my car.
Had a wonderful experience! Great communication! Overall a wonderful experience in the service department! I will absolutely be bringing my car back for future repairs!
Everyone is very helpful and attentive. Check in with us and offered drinks and an area to sit and wait.
Hailey She was very attentive and helpful...vehicle was delivered later than expected but this was not the dealers fault...again...Hailey ws great!
Nabil was awesome. We are very picky customers and he never got frustrated with us and really was there until the very end. We appreciate you Nabil!
Friendly staff and reliable work. I take the car I bought there for maintenance and it gets done right. They keep you updated while vehicle is in service.
Experience, friendship and integrity. Friendly atmosphere. Always keep you informed about your vehicle. I reveived my vehicle clean in and out. Nothing but the best team for car buying and service needs.
The team seemed friendly. The dealership was mostly clean, there is an infestation of sugar ants near the front door. but that is normal for Florida.
The attention on my sales person Patricia. The service and time they toke to show me the cars. Thanks for all the attention
Fast, courteous and supportive. My technician Frank was friendly and knowledgeable.. I was demanding but he helped me get what I wanted.
I bought a Kia Soul from Kia in Longwood fl Saturday this is my fifth car from there and the sales person Gemoi Elliassaint was the best salesperson I have ever had there I would recommend him to anybody that buys a car from Kia
AWESOME CUSTOMER SERVICE, TRUCK WAS COMPLETED QUICKER THAN I EXPECTED WITH INFORMATION OF WHAT WOULD BE NEEDED NEXT. DIDN'T HAVE TO WAIT LONG BEFORE I WAS ACKNOWLEDGED
PROMPT, CLEANED CAR, REPORTED ISSUES IN A CLEAR MANNER TO ME. I SUPPOSE I WILL USE AGAIN. AS NEED ARISES IN THE FUTURE
Scheduled appointment last minute and there was availability and done same day. Called when vehicles was finished in good timing
The professionalism for the service department needs to be better but overall the experience was great. My tench was very professional and helpful.
Fast service and kept me informed entire time. Love this location it’s close to home and no conflicts at all.
Fast service with good customer service. Genuine parts with the best warranty hands down in the car dealership businesses. I would recommend everyone to this establishment to receive the same great results I am!
It is close to home , easy to get to and has a comfortable place to wait for work to be done.
They were quick and sufficient nice. The service was quick and on time with there service. The facility was clean
The place featured excellent, prompt, and quick service along with a friendly staff, all of which accommodated my needs and was great greatly appreciated.
Prompt, quality service. Service Rep was extremely helpful and courteous. Longwood KIA gets you back on the road in a time efficient manner.
I am always pleased with the service manager Joe he’s professional he’s pleasant when does the best account under the circumstances I have been going to dislocation for 13 years and Joe without a doubt is the best I have the experience and pleasure
Mark was helpful and welcoming us to the dealership and available stock I was seeking via phone. He handed us over to Hailey Sparano who excelled in customer service making the experience warm and positive. Her knowledge and ability to get answers quickly was a breath of fresh air in what could have been a stressful situation. Financing moved quickly and efficiently and again top-notch service. Thank you so much!!!
Good communication , and I had to wait along time because they did not have oil filter in stock, but it was a comfortable waiting room
Great experience. They were able to take in my Kia at a moments notice and serviced it. Will defiantly recommend.
The people make our break anything. They were all friendly and helpful. Seemed anxious and willing to answer questions I had.
I am a long standing Kia lover! This is my fourth Kia vehicle and my second from this dealership. They go above and beyond to find the vehicle I’m looking for loaded with exactly the kinds of things that I want in a car that make my time driving it enjoyable.
Great service, Luis was very helpful professional and checking out the lady there was terrific! Thanks everyone! Greatly appreciate all the good service.
Kept me in touch of what was going on. Even looking for anything else I needed, and gave me some advices to.keep the car in good service.
Upon my appt I was greeted immediately and service didn’t take too long for my oil change. Very happy with this place
Very polite and helpful! Excellent manager team and sales team! Ceaser in particular was very helpful and guided me through everything
Everything...service was great, service rep was thoughtful and courteous, facilities were clean and comfortable, and overall, a good experience. Thank you
Easy drop off and pick up service. Friendly staff and clear to understand service prices. Will be coming here again for the next service
The staff are friendly and explains what needs to be done. Service was under an hour this time around and Luis was helpful.
I like that I was greeted by a smiling face, that it did not take long, that I was not pressured into anything I did not need. I like that my questions were answered and that they already were aware of a recall I had and took care of it for me.
Awesomeness Friendly Professional staff welling to go above and beyond to make sure you were comfortable and you were in on the know of what was going on with the process of buying a car or getting your car service, they just made you feel at home.
Greeted with a smile, delivered as promised, kept informed of status when it was beings serviced, recommended other services when finished
I did not wait at the dealership long. The bathroom was clean and there was a vending machine. Chairs were comfy and close to an outlet so I could charge my phone
The professionalism of all the staff that works their from Sales Reps to Finical Reps that work at KIA they always make sure your comfortable also offer refreshments as you wait and they keep you in the loop with whatever services that you are their seeking at the time of your visit with them.
Everyone was helpful and courteous. Any questions and concerns I had were resolved right away. I would highly recommend this location to any Kia owner.
Was promptly greeted, questions and concerns were answered . Car was returned clean and adviser explained what was done to my car in reference to the oil change and the recall.
The no nonsense and straightforward. Very honest and pleasant a joy to talk with the sale rep Dellis and Christian was fun to buy a truck and suv.
Upon arrival, Theo greeted me and asked me to tell her the problems with my Kia Soul. I explained all of the issues and she wrote all of the problems down. This is the 3rd soul I have purchased and was surprised my 2021 had this problem with only a little over 3000 miles on it. Theo contacted me as soon as they found a problem with the transmission, as I expected. Theo kept me informed throughout the repairs and was a pleasure to work with.
It only took 1-2 hours got in and got out that's were I will be going from now on to get my vehicle service
Being informed ahead of time that there will be a wait time of about 3 hours. Being provided a text to be able to get an update on my vehicle.
fast efficient everything done that was promised in less time than was expected, pleasant experience, they had parts needed to do the job and got done in one visit
Fast service , great attention to the clients. I would recommend this place, talk to Frank for service and Monika to buy any vehicle.
I like how easy Kaitlyn made everything for me during my visit. Thank you for the good service. Certainly will return.
The service consultant Frank kept me informed While the service was being performed and after the service was completed. He guided me the entire visit and asked if I had any questions.
The customer service I received at the dealership was great and they got me out in the time stated by the associate.
The wait time was exactly what i was told it would be, for that type of service. I will be bringing my vehicle back for any service.
The service advisor, Frank, kept me informed from the time I arrived to when everything was finished as well as making sure I was happy..
Christian the finance manger he explained everything so well he’s definitely a great asset to the Kia team he definitely knows how to help you understand some things you are unaware and unsure of
the sales rep was very good at listening to my concerns and not pushy at all which I very much appreciated
It was easy to schedule appointment and set everything up. Drop off was fast and easy also. They called to let me know when it was done, and everything was great.
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