Customer Testimonials
There was a 3% credit card surcharge and a $4.99 doc fee tacked on my my bill. Death by a thousand fees so Greenway Kia gets 1 star.
The team is welcoming and professional. They make sure you are well taken care of.
Very helpful service advisor. Louis was genuinely kind and easy to talk to. Thank you!
They rob me for $3,000 and I want it back I will never return a car I pay $16,950 for $12,000
Great communication and service Service was quick as promised and the attendant was very kind
I was taken care off and communicated properly, and the dealership followed on everything that was promised
Have to wait a little longer but everyone was nice, respectful and friendly The explanation of the work or my car recall was easy to understand
Luis was very informative and professional and helpful Luis was very professional. he was very informative. He kept me up-to-date. He was very helpful. He explained a lot to me that I was not knowledgeable about and I would definitely come back and work with Luis with my truck
Very professional Excellent check in for service and very courteous staff. I am happy to get service of my KIA by going to the dealership
Excellent Noah was great, very helpful, anticipated our needs and met them Noah was great
I had to wait about 20 minutes before anyone checked me in for my appointment. I was surprised to find out about the 3% surcharge for using a credit card, and lastly I was dismayed by the $5 charge for storing my documents for 10 years
Very nice personable felt comfortable working with him. Great guy and easy going and is good at his job
Fabian kept me informed and I was out in less time that I was informed. Very friendly staff.
Trent was very friendly and made us feel like he really cared. He, Alex, and Sam made sure to find us what was best for our family and budget!
Barry was great, wait was long though. Barry was transparent & mostly everyone was nice including Luis from services
Jennifer was excellent. Service was timely but expensive. Side note: I appreciated NOT being accosted by someone in the driveway saying I should consider getting a new windshield because mine is 'wearing thin' like happened on my previous service visit...it's a 2025 vehicle! If it needs a new windshield for any other reason than having a crack then there's a problem with KIA's windshield manufacturing processes!
Great Great service. Quick to answer any questions and quick to get me in and out. 5 stars
I recently purchased a vehicle from this dealership and had a great experience from start to finish. The staff was friendly, knowledgeable, and never made me feel pressured during the buying process. They took the time to answer all my questions, explain my options, and help me find a vehicle that fit both my needs and budget.
The sales team was transparent about pricing, and the financing process was smooth and straightforward. The vehicle was clean, well-prepared, and exactly as described. I also appreciated the excellent customer service after the sale, as they followed up to ensure I was satisfied ... Read More DealerRater - Jun 23, 2026
Very helpful and knowledgeable about the vehicle. From first walking into showroom, that was clean to buying the Carnival we were very satisfied with the whole process. Thank you
People was nice and I have no complaints. I noticed this dealership is very busy.
Bram and the manager (Carter I think was the name) were very professional and helpful
They were able to get me in with in 35 mins of me calling asking for an appointment. Once there they told me it would be about 1.5 hours and to my surprise 45 minutes later I was back in my KIA and out the door.
The seller João was excellent He did everything so that I could close the deal
It started well but I waited an hour and 10 minutes after I received the message that my car was ready before receiving it which made me lose an hour of time I needed to prepare for a performance. No one ever came to let me know it was finished or give me the car as I waited in the waiting room. I also came outside and waited chatting with the window cleaning guy who checks for cracks - Michael Jackson. When I inquired of why no one has given me the car, a woman out and took about 10 - 15 minutes ... Read More DealerRater - Jun 21, 2026
Slow, they left my car running for 30 minutes Both of my service visits have been subpar. First visit they forgot to rotate my tires and I had to go back a 2nd time. Took them 3.5 hours to change oil and rotate my tires between two visits. Last visit was ok but my app notified me that my vehicle was running for 30 minutes. I asked Patrick what was happening and why the vehicle was running. He said they had to leave it running because the porters can't have the keys or something. Leaving someone's car running for 30 minutes is ... Read More DealerRater - Jun 20, 2026
Despite my appointment not being in the schedule when I arrived, Fabian was able to process my needs quickly and provide me with a reasonable time of completion, which was exceeded.
I don't want to but it was good the service was very nice ?? You have a lot of cars to choose from and the dealership is very clean and well organized
Vey courteous Courteous , informative , polite and knowledgeable He deserves a good raise; he knows what he's doing.
Treated with courtesy and respect Waiting area well maintained and great snacks I waited for my car to be completed Was happy with the time it took
Very professional and friendly. Appreciated a ride to and from KIA, and there was no wait for either ride. The car is running beautifully now
Very professional and friendly. Appreciated a ride to and from KIA, and there was no wait for either ride. The car is running beautifully now
Professional and not overbearing. Knowledgeable and efficient. Professional and not overbearing. Knowledgeable and efficient, the staff worked diligently and swift to bring me my new vehicle and fix a small blemish on the front bumper upon purchase.
He was very patient, welcoming, and he explained all the services that were available and recommended for my car based on the mileage properly
He was very patient, welcoming, and he explained all the services that were available and recommended for my car based on the mileage properly
Erica from this dealership has exemplified the true essence of a sales associate and customer service agent should be. She has proven her vast knowledge of the Kia cars by demonstrating what each feature can do. Her enthusiasm and love for the car was evident in what she did. And through her knowledge, she has answered all of my questions in a prompt manner. I can only hope that the owner will see her worth, and hopefully promote her.
Very professional. My inspector was fantastic and very thorough. He was polite and answered all my questions.
I was able to get a good deal on a vehicle. This is the first vehicle I've gotten on my own. The process was smooth.
Very professionals and friendly staff. Please with the process of trading in vehicle and purchasing new.
This is the second car that I have purchased there. I recommend them to all of my friends. Hopefully I will not need another car... BUT... if I do I am coming to GREENWAY KIA.??????????????????
Some. changes in management and staff. Heartbroken to see Service Manager/Supervisor Joe move on. Nice to meet Carter, the new Service Manager. I was in good hands with Patrick. The atmosphere was relaxing with the music and everyone was respectful and nice to one another. It was special meeting new faces at the Greenway KIA family. Thank you for your Service and Hospitality. Toni Zeigler
The experience was fine with the dealership they even addressed a recall I was unaware of, my issue was the third party guy sitting on service bay chair trying to sell windshields for 'damage' and selling the just charge your insurance crap not sure why non Kia employees are there selling anything seems slimy
I had a great experience at the dealership while getting my oil change. The staff provided excellent service and made the visit smooth and hassle-free. I also appreciated the complimentary snacks in the waiting area, which made the time pass by pleasantly. Overall, it was a comfortable and enjoyable experience.
Zero pressure to purchase. The car choices were presented to us and they found the right car for what we needed and wanted. Trent was amazing!
Quick, efficient and reliable. Will come back again He provided me with transportation and made the whole process easy
Absolutely excellent. Erica was very helpful answered all my questions and was not pushy. She went above and beyond.
Fley was very attentive and professional He know exactly how to handle a customer, he is the reason I'll be back
Happy with the way I was treated by the service rep and the job performed in my car.
I had an excellent experience getting my new Kia Telluride. Everyone was helpful and professional, and my salesperson went above and beyond to make sure I was comfortable throughout the process. Travis was extremely knowledgeable and made me comfortable with the decision. Erika was super nice always staying available for me and super friendly and super helpful. The entire experience was smooth, and enjoyable. Highly recommend!
Jennifer immediately greeted me at my car and introduced herself. Explained what was going on And what I knew was wrong with it. She followed up with me the next day about it and I was not 100% with the phone call and she immediately made sure to assure she’d she what she could do. Called me back and gave me a much better outcome and I pitched my car up!
Brought my Kia Forte to the dealership to address an A/C issue that ended up being covered under warranty, also had them change my oil and air filter. Everyone I spoke to was very helpful and friendly and everything got handled efficiently and quickly. I am very grateful for Jennifer who was super accommodating and nice and made the process stress free! Thanks again!
Got the work done well and quickly Fabian helped me through the entire incident Great work Fabian!
Always have a pleasant experience here when I bring my car for service. Bought the car here and it they have never been less than awesome!
2nd time bring Kia for service and got Kia dirty both time the last one was worse oil all under hood n seats
Didn’t go in expecting to drive away with a truck, but sure enough the deal was too good to pass on. Credit to Amar for being understanding and upfront. He sold me more than the deal did.
It was a long a tedious process trying to get my vehicle approved at a reasonable rate, but everyone was extremely accommodating and helpful through the entire process
🌟🌟🌟 UPDATE REVIEW JUNE 2026🌟🌟🌟
Well, I'm back again! 😂🚗💨
Less than a year ago, I purchased my 2025 Kia Sportage SX Prestige from Erica, and after only 11 months, I found myself right back at Greenway Kia North buying another one! ❤️🙌🏽
This time, I drove away in a BEAUTIFUL White 2026 Kia Sportage SX Prestige with the gorgeous red interior I've been wanting! ❤️🔥😍
The best part? Erica already knew me. She already knew exactly what features I wanted, what I liked, and what I wasn't willing to compromise on. 💯👏🏽
At one point, the manager was trying to show me some options that ... Read More DealerRater - Jun 9, 2026
Everything thang was very good Everything was very good. Very proud of everyone that did the job. Thank you for your help.
I appreciate Luis Roton and his positive energy. He was very informative which helped me make decisions for the maintenance of my 2025 Telluride!!
Appointment was easy to get. They took my car right in on time and I got it back on time.
This was my first time servicing my Kia Forte at Greenway Kia. Luis made my visit smooth and memorable. His intelligence and honesty made my family and I feel very comfortable getting my car serviced with the company. Highly recommend Greenway Kia and working with Luis. Thank you!
I spent 2 hours with my child waiting for an oil change on Tuesday June 2 and now I have to go to the store (Sunday June 7) to buy oil and do the oil change myself because the engine oil light came on to tell me it's low. When I checked to see how much oil was in the tank, the tip of the rod was the only thing that touched oil. This is completely unacceptable.
I would like to recognize Gemoi my salesperson. Gemoi went above and beyond to help me work my deal. I would also like to recognize Houda the finance manager. She is the sweetest young lady. She was truly looking out for my best interest with my new car purchase. Thanks to you both! I'm enjoying my new K4.
Linda Goddard is a very nice person working at Kia in Longwood. I was at Kia today. She was working all the time. Very good person. Was happy to meet you.
experience was good. Fly was very attentive.! The only thing I don't like is, I got there before my 815 appointment but I still had to wait over an hour just for an oil change. Do they schedule multiple people at each appointment time? I wish I knew my real appointment time so I didn't have to get there on time. but Fley was terrific!!
The work was completed in a timely manner. I'm satisfied with the work that was done and with the professionalism exhibited by my service advisor
Bram keep me informed as my vehicle was serviced. Bram kept me informed as my vehicle was being serviced. He also clarified as to when the next scheduled maintenance would be required.
Great reception greeting and treatment by all. Small tables to hold drinks or books etc by the chairs would be nice
Great service and attention. Very pleasant environment and work ambiance. Everyone was smiling and easy going
Very prompt, excellent communication, took the time to explain the repairs Fley is the best service advisor I have ever worked with
I was very pleased with my experience. Fabian did a great job making sure I was ok and letting me know what was going on with my car step by step
Great experience. They accommodated me well Great experience. They accommodated me well. Not one bad word about the service I received, they went well above expectations for customer service
I would like to express my sincere appreciation for the exceptional service provided by Michael at KIA. Over the course of several months, he demonstrated an outstanding level of professionalism, dedication, and customer service while helping me find the perfect Kia Telluride. From the beginning, he was knowledgeable, attentive, and consistently responsive to my questions and requests. He took the time to understand exactly what I was looking for and worked diligently to ensure I found the right vehicle to meet my needs. His patience and commitment throughout the entire process were truly remarkable.
What impressed me most was his ... Read More DealerRater - Jun 3, 2026
Excellent customer service. Great communication and support throughout. From start to finish I was informed of every step. Luis made sure I was comfortable and in agreement with my cars needs.
Wonderful! Jennifer Mcclung was amazing! She was informed and helped with everything I needed. She is the best part of Greenway Kia .
This has been the single worst dealership experience I have ever had. I brought my vehicle into the service department for a simple interior handle replacement, and they managed to ruin the interior door paint instead. This is now my third time returning to this dealership for the exact same issue. Every time they attempt to fix the scratch they caused, they make it significantly worse. I have completely wasted my time coming back here every single week for three consecutive weeks now. Their service department lacks quality control, attention to detail, and basic competence. If you value your time ... Read More DealerRater - Jun 2, 2026
Great service and hospitality Better experience than the other dealerships they helped me understand what is needed
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I want to give a huge shoutout to Alex in the Appointment Center at Kia North.
I had called several times trying to make an appointment and kept getting transferred to voicemail, disconnected, or not reaching the right person. When I finally got Alex on the phone, he tried to transfer me, but when it didn't work, he didn't just send me back through the system. He actually told me, "Give me a second," and walked over to the service department himself to make sure I got connected with someone who could help.
What really stood ... Read More DealerRater - Jun 2, 2026
Very happy I'm good Thank you very much Wow ?? I am very happy Nice ??
I didn't work with Barry Brown. I worked with Amar Phillips. Amar was great, patient, and not pushy. He had answers to most of my questions and found answers for the rest. If Barry is the other dude who tried to stop us from walking out on Tuesday, didn't care for him; way too pushy. It made my wife uncomfortable and she didn't return Saturday because she didn't want to deal with him. You almost lost our business there. I witnessed the cashier lady raise her voice at Amar because she was frustrated. As a business ... Read More DealerRater - Jun 1, 2026
We will definitely be back. From start to finish was a great experience. Everyone was friendly from the moment we walked in. Trent was wonderful to work with.
Recall for gas tank, part ordered and installed. A little disappointed because I was there the week before and inspection report was good and this week the report read that I needed a bunch of work.
If you know im coming in for a recall you sent me a post card about why wouldn't you have the part to fix the recall. Now I have to come back.
It was a long wait for oil change and tire rotation they gave us a ride home and picked us back up.Bram was super helpful and attentive
I’ve been to many car dealers in the last 6 decades, and Greenway is certainly in the top 3. They found the exact car I wanted, sent someone to pick it up and I was comfortable waiting. Hats off to Gemoi, especially, who is an experience sales consultant and product expert. He made the deal along with the manager working. And Ousammathe finance guy was excellent and efficient.
Under construction next door makes it difficult to access the service area but everyone is prompt, attentive, professional, and friendly.
Mike was super flexible when showing us cars. He made discussing finances very comfortable and was very personable. Definitely a great experience and low stress.
Brem was honest transparent with my tire situation. Both he and the technician working on my vehicle
It’s good to have people to help and support and service the wi need thanks for the service
Mike has been very helpful, patient, informative, and an honest person to work with. He’s made my first time ever visiting a dealership a wonderful experience for me.
Notified that the needed a hardware fix. Part was ordered and was notified when they had the part. Scheduled an appointment, completed the wo et k in a timely manner.outstanding process.
Told that recall would be done. Instead they just inspected and I have to come back. Basically full day at shop for oil change and I have to return
Jennifer was very professional and courteous. Very friendly, with a bright smile. She explained carefully what the service on the car was going to entail and explained the price when there service was completed.....The service went very quick.
Poor communication with the shuttle service. No, "I'll be right with you" or any other acknowledgement when I went to the cashier window.
The interaction started off ok but the miscommunication regarding the shuttle is frustrating and almost negates the usefulness of it. And this isn't the first incident. I go to the dealership for service because I'm trying to maintain the integrity of this car for as long as possible but honestly, I rarely leave here pleased with the interaction. Since I just got an oil change I will use the time between now ... Read More DealerRater - May 26, 2026
Service was fast,employee's are friendly, car was clean,was a free service so all the better!
Cody was amazing I love my new car thank you so much for the perfect car.
Mr. Mike is a true gem! His customer care and thoughtful approach leaves you feeling secure in buying! He leaves no stone unturned, he was able to secure an amazing car for my twins graduation gift at the best rate! Im a returning customer and as long as he's here, he'll be my go to!
Had a great time experience buying a car with Greenway & specifically Ricardo. He listened to my needs/wants & worked with me through the entire deal.
Financial manipulation...and lack of communication My underwriter went against my wishes and gave to go ahead to fix and replace things that I didn't agree with
Quick and professional! Brem kept me up-to-date throughout the day! Along with Kia app kept me updated as well!
It’s the second car we buy with him and he was awesome as always! I bought last year a 2025 K4 and today my husband bought a 2026 Kia Seltos. Best customer service always!
