Customer Testimonials
Great experience. Was well attended, and had my whole service broken down as to why it was needed.
I had an excellent experience working with Hamza Ammor, the Finance Manager. He went above and beyond to help me get the vehicle I wanted, working relentlessly to make the deal as smooth and painless as possible. He also provided valuable insight and advice throughout the process whenever I had questions.
What really set Hamza apart was his follow-up after the sale. He took the time to check in, see how I was enjoying my vehicle, and make sure I was happy with the overall experience.
His professionalism, genuine care, and commitment to customer satisfaction were a pleasant surprise from ... Read More DealerRater - Nov 13, 2026
Very communicative and on schedule The service team was very communicative. Kept me informed on progress and made sure the vehicle was ready when requested.
Hamza and the Greenway North team brilliantly and effortlessly managed my cash purchase! I got exactly what i asked for with without pressure or tricks and I walked out comfortably shaking their hands.
Great Excellent service. I got everything taken care of before the shop closed. No complaints.
I had a really good experience with my finance manager, he explained everything and helped me along the way with financing.
⭐⭐⭐⭐⭐ **Outstanding Experience at Greenway Kia North!**
I had an exceptional experience at **Greenway Kia North!** From beginning to end, the level of professionalism, communication, and customer service was outstanding.
A special thank you to **Alejandro Medina** for his professionalism, patience, and dedication. He was knowledgeable, attentive, and made the entire experience smooth and stress-free.
I also want to personally recognize **Jonathan Daniel, Sales Manager**, who took the time to reach out to me personally. That kind of attention, follow-through, and genuine commitment to customer satisfaction speaks volumes about the leadership and culture of this dealership.
Having spent **25 years in the ... Read More DealerRater - Nov 11, 2026
Sergio was extremely efficient and called me with updates on the progress of my car
I had a good experience Everything was taken care of I dislike demanding survey bots
It was a good experience. It would have been better if they hadn't mixed up the VIN on the paperwork. Twice.
If the rest of there staff is like Adolfo, they will have no problem achieving success.
The service was fast and the staff was super friendly! I would recommend them to anyone.
Had a wonderful experience with Erica! Couldn’t have been happier with how the purchase of my leased vehicle went. Courteous, professional, and helpful. Thanks Erica!
Good Great service and friendly staff! That is absolutely correct; I would highly recommend it.
I took my car in for an oil change and headlight replacement. They determined they did not have the part. Sergio informed me how long it would take to get the part. Since it was nearly 3, he arranged transportation for me to go get some lunch. I was very thankful.
The company needs to get rid of this cookie option.Some people don't like it. Your service, director Sergio has great customer service skills.He went over and beyond with checking on prices and updates, and scheduled maintenance. You have my pad on the back and keep that in mind.In case someone has a problem with him
The service was excellent all around and I wasn't waiting for my car. Provided me with what I needed to get next and was all around a good experience
He was extremely helpful during my car purchase experience. Helped me locate a car in a color I wanted and made the process really smooth.
Quick easy and to the point they gave me exactly what I was looking for
Nick was very helpful and patient with me. He did all repairs arrangements with my insurance and I didn’t have to worry about anything. Nick made me believe in greenway Kia north again .
Nick was really helpful and patient with me. He arranged all repairs arrangements with my insurance. Nick made me believe in greenway Kia north again .
Both were very informative and extremely helpful Helped with ending our lease and buying the car.
The experience with the dealership was outstanding. Everything was communicated and I was out at the time I was told.
This was the first time I came in for service. They were not able to wash my car because the car washer had gone home. They took three hours to change the oil and tire Rotation. Service was slow yet polite. I had an appointment scheduled. I can see unscheduled appointments taking longer. I did receive a free oil change for this was my first service sent I bought the car there. Service people were polite, yet I don't think it should take three hours to change the oil and tire rotation. If I schedule another one I will ... Read More DealerRater - Oct 31, 2026
The dealership was very prompt in service and helpful. Everyone was kind and understanding of my financial situation and attempted to work with me as much as possible.
This is our third purchase in this dealership and I will continue to do business with them as long as our loyalty is recognized
Was done quickly and kept up to date with what was being done Everything went well
Got service done and diagnostic and questions answered Battery was replaced had oil change and tire rotation
Louis is a straight up person very Professional kept me informed while my truck was being serviced and prompt services when i go back again i will ask for him!
This was for a tire rotation and a pre 8000 mile check up. It was suggested to add a couple of other things to the list for service and it was much appreciated. The wait was a bit long, for this kind of service, But... the staff are very friendly and made sure I was comfortable, and suggested water and snacks if I wanted them. Overall it was a great experience.
Great attitude, helpful, & friendly Great attitude, helpful, & friendly. Great attitude, helpful, & friendly Great attitude, helpful, & friendly Great attitude, helpful, & friendly Great attitude, helpful, & friendly
Appointment 730 for oil change and recall. At 930 they brought me back for issues. Ended up not getting recall done and not sure what was done with oil change. Also they found issues they should have identified last time I was there
It was a long wait, and I was glad you had someone take me to a store and pick me up when the car was ready
My experience was amazing and everyone was very professional Everyone was very helpful Wonderful experience
Ive been with kia for 6 years, couldnt be happier. They always work with me and help me navigate purchasing a new vehicle.
Something changed at this dealership. People are friendly and wait time for service is half the time it used to be.
Just did I probably won't use your dealership again. Other people waiting over 2 hours for an oil change
I had a great experience at Kia North! Meagan Karpel was very polite, supportive, professional, and responsible throughout the process. I truly appreciate her excellent customer service and am very satisfied with the service provided. I’m always happy to visit Kia North. Thank you for the great experience!
I went in for a problem that would need my car to take a test drive. Dropped my car off at 9am. Didnt get back till 5pm. My mileage was at 74,000 when I dropped it off. When I picked it up it was at 74,002. I specifically told them when my car goes over 70 it loose RPM. They said that it didn't do it for them well obviously it didn't cause you took it for 2 miles. They told me they test drive the car 3x. That a blatant lie. Luckily they didn't charge me but I brought the ... Read More DealerRater - Oct 22, 2026
Attendant was courteous helpful and knowledgeable about the service that I needed. Explained everything and kept me updated.
Fantastic people and service!! I have purchased many cars over the years at this dealership and will return. They treat you so well and are extremely knowledgeable.
Outstanding!! Outstanding service!! Purchased our last few cars from this dealership, and will continue to do so.
She is very personable and knowledgeable and easy to have a conversation with. Very up front with pricing. Will visit again. Dealer was okay, could use an update but that's why one is being built next door. Employees were nice!
Good experience in Greenway KIA North fast oil change snacks and coffee available if necessary
Cody was an AMAZING sales person and I am so glad that he was selected to show me the car I was interested in. No pressure, had vast knowledge and made me feel comfortable throughout the whole process. He was very patient when I had to get information for the paperwork, and was very attention during and after my purchase. The process could not have been smoother. I highly recommend Cody if you visit Greenway Kia North!!!!
Very satisfied with my service representative. This was my first service for my new car and I would have appreciated a car wash and vacuum.
Had an oil change Bram kept me updated and answered all my questions He was amazing
Nothing from my past experiences and certain promises made are documented. The finance guy took advantage as I was purchasing the vehicle for my senior citizen mother and he knew my interaction with him was limited because of my respect for her.
Very Excellent Wandaliz was excellent, very efficient and communicated great. I would recommend Wandaliz to my friends and family
She made sure I was taken care of in a timely manner, she went above and beyond to ask deeper questions about the situation and assured me they'd take care of it this time around
I had a great experience working with Sergio, Service Advisor at Kia! He was professional, helpful and made sure I felt taken care of throughout the entire service process. He was attentive to my concerns, communicated clearly and made the experience of getting my vehicle serviced smooth and stress-free. It’s always a pleasure dealing with someone who genuinely cares about their customers and takes pride in providing excellent service. Sergio is definitely an asset to the Kia service department, and I truly appreciate his time, professionalism and dedication. I highly recommend Sergio to anyone bringing their vehicle in for ... Read More DealerRater - Oct 16, 2026
Awesome It was an awesome experience wait time was the shortest time I've ever had
This is the most crooked dealership I have ever dealt with. I didn’t know dealerships like this still existed. This is our second Kia, but there will not be a third as I don’t think you have any reputable dealers to get service from. We were happy with who we bought the car from but that’s almost an hour drive hard to go there when your car is having a problem. I remember we went to this dealership and they were scammers. That’s why we had to buy across town.
She was very She was attentive and explained everything very well. She was attentive and explained everything very well. Good, kind, caring and understanding
I appreciate that my driver's side was vacuumed since I had some debris and that I got my car within the same day.
Great service and knowledge employees, especially Bram! I did get my piece I payed for yet. Has it come in?
Everything was good but while driving my shake a little When i got home the coil was very i tighten it to torque
He was very professional and caring. He was very professional and caring. He kept checking on me giving me an update on my truck and made me trust the process
My service advisor was very informative and helped me with everything I needed I will be back ??????
He took good care of my vehicle and offered a good costumer service experience !
Cody was professional and made my buying experience smooth and easy. He was very patient during the buying process and I was glad that he took his time to explain the process.. There was no pressure and he answered all my questions and made sure that I had all I needed before I drove my new car off the lot. I would highly recommend Cody when you decide to purchase at GKN. He was a pleasure to work with.
Very helpful and driven to make our deal work! We were on a tight schedule and made it out in time:)
Bram was excellent at keeping me informed of my repair. The wait for the part delivery is kind of ridiculous tho.
I had a nice experience and Luis explained everything to me in detail and I appreciated that.
My services consultant was amazing. Honest, transparent and gave frequent updates. She coordinated with the shuttle so I could get lunch. The floor customer service manager also checked in on me frequently and offered snacks and water. What I didn’t understand is how an oil & filter change, tire rotation, and 2 recalls turn into an 8 hr shift. I arrived at 845am and got my car back at 515pm.
My services consultant was amazing. Honest, transparent and gave frequent updates. She coordinated with the shuttle so I could get lunch. The floor customer service manager also checked in on me frequently and offered snacks and water.
Next tended to my needs and gave useful suggests . Did not wait long for my oil change
Fley was great, attended to me, provided me with a shuttle to and from home. Got back to me quickly with any matter
Fley was great, attended to me, provided me with a shuttle to and from home. Got back to me quickly with any matter
Great customer service, caring, prompt, informative and just plain nice and polite to work with!!!! You all ROCK!!!!! Sonya
I had a service appointment for a simple oil change. First I waited 20 minutes before anyone came to my vehicle. Then the oil change took almost 3 hours.
The service advisors are so understanding and aware of what is going on and willing to do whatever needs to be done to one make the customer happy to get the problem resolved. It’s hard to find good service advisors as along with Kia.
While the wait was long because of being backed up, the dealership was responsive and kept me in the loop about all things related to my car.
Very fast, very informative, and very easy to work with. Made me feel at ease.
Sergio was excellent. He was positive, open and honest, and helpful. I felt like the service center could have been better in terms of recommending a tire replacement for me. I thought like they were trying to sell me something that I didn't need.
This manager presented me with a false credit approval so that I would proceed with the down payment and return the next day to pick up the car. When I returned the next day, already emotionally involved with the purchase and with my wife, to my surprise he said it wasn't approved. However, nothing had changed from the situation a few hours earlier; only that now I was emotionally involved, with a payment already made, which makes it mentally and even bureaucratically more difficult to back out.
I see numerous other complaints on this page from the same person ... Read More DealerRater - Oct 3, 2026
Amazing as always. You are always treated like family When they give you a time that you're vehicle is ready. It's done before the time.
They are always great and accommodating. Always go above and beyond They treat you like family, they took my granddaughter and got her treats
One of the worst dealership service experiences I’ve ever had. What should have been a straightforward warranty repair turned into four separate trips, multiple days without my vehicle, poor communication, conflicting information, unnecessary visits, and a repair process that appeared completely disorganized from start to finish.
I was initially told the broken door handle was something I caused and was quoted roughly $475. After returning and walking through exactly what happened again, it was finally acknowledged that the issue was likely a defective part and should be covered under warranty.
From that point, things somehow got worse. I was asked ... Read More DealerRater - Sep 30, 2026
You guys did a great job when I’ve stopped for the service,thanks a lot !
The customer care is Excellent but the wait times have ave been too long each time I have serviced my vehicle. This time I went in for a simple oil change and waited for my car for 3 hours. Had an appointment for 10:00am and left at 2:00pm. Was almost late to pick up my granddaughter from school!
First of all when I get there, the young lady told me what I came for wasn't covered under my warranty and I told her I talked to somebody at Kia. They told me it was then she told me I don't think so but I'll ask about it. Then she came back to show me pictures of underneath my car saying that I broke a screw.i left very dissatisfied.
Excellent customer service. Communicative, friendly and professional! Will definitely continue to come to your dealership for my service needs
Mike was amazing!! I didn't expect to buy a car today but Mike made it an easy decision and seamless process. He gave me real advice to help navigate what was the best vehicle for me while keeping me in my budget.
The first 2 times you already know it was terrible!!! But once we got all the paperwork approved, everything went well I almost doubted because the first words were it's not possible but once I had the email in my hands as proof everything went well...
Amazing Jennifer McClung is very knowledgeable and easy to talk too She called and made sure I had my screen replacement ordered and ready to go .
Mike was extremely helpful and took the time to find my perfect car in my budget!
Excellent explanation of my car's mechanical problem. Patric helped me get the money to repair my car through financing
Great experience. He explain everthing tbat my car had. He told me all the part that they fixed
Luis is always very attentive and communicative about the service process, which is highly appreciated and important for me.
We now have our second KIA car. So we have been coming for service for about six years. So far we have had no bad experience. Reps are gracious and do not push unnecessary service.
Nick was super helpful and very detailed in explaining what was wrong with my vehicle knowing it's brand new and that it has less than 4000 miles. I had a huge concern why my new vehicle coils would fail if they are supposed to last for 90,000 miles. And why my dash wouldn't tell me service engine issue as this was a problem with my transmission overall.
The communication was terrible. They had the car for a week and did not get it done when promised. The fee quote did not consider alternatives. I had to bring up the alternative which was half of the price. When I got the car back the next day the battery was dead.
Initially they went to an extreme on estimating a rather simple repair quoting over $1,000. I had already researched the repair and had a couple repair shops tell me that it should be a way less like a third of that. Since I had dropped it off at the dealer on a Sunday and was leaving town almost immediately thereafter I accepted their quote once they realized I would take the car elsewhere if they didn't look at this alternative fix. Ultimately quoted $440 and because of timing I approved that. Every time I go there it seems like we have ... Read More DealerRater - Sep 18, 2026
Quick check in, great communication, quick check out. No issues! Jennifer was great to work with
Cham was awesome to work with, super accommodating and genuinely wants to help make things easy. Answered my questions, gave advice on options, and wasn't over bearing or pushy at all.
They tricked me and didn't have the truck I seen on the app but they brought me a better one just had a lil more miles on it. Besides that the deal went great.
Always a great time coming from the dealer. Car always feels brand new. Excellent service
Lo mejor de Kia Nort súper recomendable y se ajusta a tus necesidades lo mejor habla inglés y español
it was smooth, communication was good luis definitely has customer service down packed an so does meagan this is my first time buying my own car don't like the price outcome of it be kia is the place to go get anyone a car ??????????????