Customer Testimonials
Service got great when Jennifer took over. 3 trips for all service to get done. My horn works well and next trip to repair door panel. All and all I rate a 4
Could have called and said he was behind there 3 hrs I waited but other than that good
I need my report I need my inspection report about my car. I need my inspection report about my car.
Excellent Excellent Service & Staff are nice. Love the snack at the wait area Nice
Noah was very helpful and accommodating to get what I needed done for my car.
Everyone was very friendly and I felt as though my car was in very good hands.
No complaints at all. They did what they said they would, and when they said they would.
They were very nice and friendly. Enjoyed their quick and efficient service.I appreciate them checking other things on the car. Thanks so much.
Noah was amazing! He kept in touch with me during the process of my vehicle and very considerate. I really appreciate his help and will definitely return for services on my Telluride
The service was great. The only hiccup was that there was a part that was ordered. My service person Alby, got promoted and no one called me to let me know it was in. I called back 10 days later and got an appointment to have it installed. Luis helped me out. The shuttle driver was awesome too
My service advisor was wonderful. He was detailed, attentive and very professional. I need him to be my service advisor every single time!
Service was great! Were extremely service and customer oriented. They won a lifetime Custumer. Best experience ever! Will be bringing everyone I know!
They were very knowledgeable and made my decision to buy so easy. They were awesome.
Excellent service straight forward no pressure honest and to the point would recommend Brandon strongly.
Very irresponsible,noah has not been in any contact or even trying to help. Horrible
It took 3 trips and 2 service people to accomplish my needs but Luis turned out to be terrific. When I left the dealership yesterday I knew my car was operating correctly. He is a good tech and inspires confidence.
Absolutely dissatisfied and frustrated with my experience. I was knowingly charged for services NOT performed during my 16k miles maintenance package appointment. Not only did I wait almost 3 hours after my scheduled 9:30am appointment before I noticed my vehicle was not even brought into the service bay, but when I brought it to the employees attention they explained they were "behind, actually we're VERY behind" but will move my paperwork to the front. My car was brought into the service bay for MAYBE 25 minutes, where several services should have been performed including an oil/filter change, air ...
The wait time for service wasn't long. I had a problem with a lamp, and they solved it without any problem.
Great customer service. Great customer service Lorenzo took the time to explain some features in my car.
Excellent service Thank you !! Noah did a great job and communicated everything we needed to know. Thank you
I was told it would be 2 and 1/2 hours for the work I needed done. I had an appointment for 8am. Finally someone came out at 1:15pm. That’s over 5 hours! Nobody came out to communicate anytime while I waited over 5 hours. Communication is a basic customer service necessity.
This is the only dealership I will ever go to and send all my friends, family, and colleagues. The guest service is top notch! Ricardo, Gemoi, Sekula, David, the rest of the Financial team are honest, fair, and always accommodating. They call me family and I feel it everytime I go in to buy a vehicle or get service.
Awful. The sales person stole my $1000 down-payment from me after I told him the next day I did not want the car anymore. Beware of this person, who this establishment obviously allows him to do this. I called the sales person back several times until he stopped taking my calls. If I could put zero stars I would because this is not fair and not right.Just warning people about the unethical treatment I received. Dont buy!
Just 10 out of 10 service shout out to Javier he did his thing man
Luis was incredible to work with and I’d highly recommend him to anyone I know!
This dealership has very helpful and pleasant staff. My wife and I have each bought a vehicle from this dealership and we bring our vehicles in for service when needed.
Great place to get a car. The saler and manager stayed after hours to accommodate me for my convenience. Thanks guys
I had gone to get recalls done, and I swear I got the car back in worse condition than I brought it. Now my car makes noises, they left a tool on my headlight, and left random light bulbs in my car. They uncovered some parts in my trunk and left all the areas open (I literally have a battery back there and they did not put the cover back on). Not only after this, but now I’m hounded my messages asking to leave a review. I thought about getting other services done here however after these findings I’...
While the service employee kept me updated on my vehicle, it took 3 hours to complete my service request when I was told 1-1.5 hours. I had been waiting 6 months for this part to come in and I was disappointed in the fact that I had to call to check to see if the part had arrived and then had to wait so long at my service appointment.
Great place and good attention I thought it was great that they sent me a video of the inspection they were doing on my car.
The staff are very considerate of your needs, they try to get you in whatever car you need and in your price range
Today was a terrible experience my appointment was at 3 car was done by 4 but your staff decided to have a all staff meeting at 4 so I had to sit and wait around to 5 pm when I was asked what was going on they told me there was an all staff meeting but was super rude and no apologies for sitting around that’s not how you treat customers very disappointed for the way your staff handle this and decided this was okay
Noah makes every visit to the dealership comfortable. He’s always keeping me updated on my service time and make sure I’m taken care of in a timely manner. Noah is the #1 guy.
Incredibly friendly staff and communicative. Easy to work with them all. They are really great.
Nick and the staff there were great they know how to take care if people
I had such an amazing experience trading in my lease to finance a used Lexus. Javier went so out of his way to get me to the payment I needed and made me feel respected as I was there by myself, while simultaneously keeping things fun and lighthearted. The next day, something happened with the car that was completely out of his control but Javier still went SO above and beyond to fix the problem for me. Linda kept me company the entire time I was there and I left feeling like I made a new friend. She was so ...
Excellent car service—punctual and professional. Highly recommend this shop to service your vehicle to everyone.
Great customer service and concerned agents! I really appreciate Jason 🙏 I'm considering coming back for purchase
Special thanks to Patricia Miller-Tracey for her referral.Mr. Gemoi Elliassaint provided excellent customer service and was very professional and down to earth at the same time. Mr. Gemoi wasn't aggressive at all, I felt comfortable with my decision. I am elated with my new 2025 Kia K5. Introducing her to the highways😘 The Silver Fox!!!
Brandon made my experience an awesome one no pressure explained every thing and my Finance person which I'm sorry drawing a blank was terrific he made the paperwork easy to understanding completely recommend Greenway Kia North
Our salesman,Brandon,was helpful and better yet…patient. The car we intended to finance was out of stock,but with his professional opinion:we ended up with a car that suited our needs better .
Excellent attention and good attention to buy your car. look for the best payment plan for you
Thank you greenway Kia north and rest of the team for helping is through this
Such a good deal we have to stay little late after hours and everyone was just patiently and happy for us thank you for finance Hamaz stay with us and make sure we are satisfied.
Easy process thank you for giving me the car I always wanted and thank you for finance guy for making my payment more affordable
The sale of two cars went well. After the sale no one has returned calls. Lorenzo is the exception however we have not connected. After the sale has been a let down.
Best car purchase experience ever! Javier knew everything about the Kia and showed me every detail. He was friendly, helpful, and got me a great deal. Thank you.
They’re doing a lot of remodeling so it was kind of” Cramped” In the cafeteria setting.
Jordan was very courteous. No pressure was applied. Thank you. Will highly recommend Jordan to all our friends & family. My wife & daughter both bought Kias. Highly recommend araise or a vacation cruise
They really try to work with you to get you the best deal possible. Mr. J is so good at his job. Thank you Mr. J
I enjoyed working with Lorenzo as a woman going into buy a car. I did not feel any pressure from him and he was very patient with me and answered all my questions.
This is our third car from this dealership. They are always super helpful and will do everything possible to meet your needs. Just be cautious during finance because they try to sneak in warranties and it will increase the monthly payment you agreed to.
I’ve purchased several vehicles in my life I thought this was one of the more unprofessional experiences I’ve had. Lots of false advertising. I could go on. The car itself some of the people not so much
The dealership exhibits a lack of modernity and fails to prioritize the customer experience by failing to create a welcoming atmosphere.
I went in for a PM service. My appointment was on time. I was apprised of wait time and work required versus nice thing to have, up front. Noah was very personable and kept me up to date.
Fast and efficient, they installed the trailer hitch and it looks nice. I will definitely recommend your place
Great, knowledgeable, Salesperson! Had large inventory or access ! Enjoyable experience! Hope to do more business with them in the future.
My experience at Greenway Kia was wonderful. Unlike other dealerships that I went to they were organized professional not pushy. They listen to what I wanted and they found me exactly what I wanted. I will go back there in the future and Mike was great and Miguel.
He did fine but did not send me completed paperwork at the end of day.
Ricardo was amazing! He was up front and didn’t beat around the bush. I Left in my dream car all thanks to him
t's a good place anyone can get vehicle. They are very friendly they looked out for you.Special thanks to Hamza in finance hes friendly and knowledgeable and professional and help us with financial part .
They were very professional, organized and friendly. Mike was our sales person and he couldn’t have been nicer and more considerate. He really worked with us.
Ricardo was acknowledgeable and so pleasant to work with. He is why we purchased our vehicle for the dealership.
The sales people worked hard to give me the best results and the management role, nice and accommodating, and the financial officer explained everything while I was signing it
Started of rocket with our original service advisor. Noah stepped in and provided necessary details and get things back on track. Over all service was performed to our standards. My only grip was the lack of communication on time lines and work being done.
Very pleasant and polite service advisor - explained the process - ordered the part - rescheduled for part install. ????
My service was great! I did not have to wait very long for my car to be done.
Service isn’t that great as used to be before. More waiting time and poor communication.
Greenway Kia can’t keep its lies straight. Returned my vehicle to me with low oil after an oil leak and didn’t check the oil level before returning the vehicle. I will never be back. Beware
It was great this time. It didn't take 3 hours to change my oil
Very busy and seems appointments run over. However all of the employees are very professional, they listen to what you want, and fulfill all of your wants. From cars to snacks and coffee and water. I had a great time shopping for my new lease.
Staff is awesome during the wait. I was attended to so much. Jennifer is the most understanding and pleasant person to have problems solved.
Took a while to come to a deal but was well worth the waiting with the deal I got!
Started off a little rockey with our original service manager. Noah stepped in and did a great job getting things back on track. He communicated during each step and was very responsive with our questions or needs
I had a good experience, Noah was helpful and courteous and quite personable. Not sure what more you want me to write I have nothing else to say.
Please note that for the service appointment, I did have a pre-scheduled appointment. When I arrived, I was greeted by a service writer who did not introduce himself and provide his name. I told him that I was there for an oil change and I also want to get a quote for new tires. I was told the service would take an hour to an hour and a half to be completed. After approximately two hours, my car was not ready. And they were unable to find my service advisor. When my service advisor was confronted by the person assist ...
Appointments are set up and when you arrived you have to wait around 2 hours for them to get the service done. If an appointment is set up, is fair that you been seen at that time and not two hours later
Your sales people are liars. They are fast talking hustlers. I tried to return my car after having it a wk no papers where signed I was told I couldn’t return it. There service plan is a lie Just buy your car else where You won’t be pissed for the next 6 yrs of high car payments
Very nice, very attentive, the service was fast, and they help me with my situation. I would definitely recommend it.
Buen servicio y atención, son muy amables y tienen personas que hablan español que es algo muy bueno para la comunidad hispana
It was an Incredibly easy process. Had a great experience and left feeling confident in my purchase
The thing was a great experience. From walking in the door and walking out with a brand new car. Malik McGriff was wonderful and David. They work with us to find a fit with budget and what we wanted in a car. I would happily recommend them to anyone.
Friendly and honest service, technology and knowledge of the needs of the vehicle needs. I would recommend to bring your Kia here
Very accommodating and made me feel less stressed concerning any services I needed for my car. Great communication and making me comfortable. Jennifer is awesome !
Jennifer did a nice job taking our damaged car from my wife, Tuesday March 11, but after that there was poor communication. After telling me to contact her by her cell number, her voicemail was full and she did not return my message after asking her to send me an estimate by my email for repair. She did help with the cost since we were paying out of pocket and we appreciated that. After not hearing anything for about 10 days, I contacted the dealership and was told by Noah that Jennifer was on vacation and he was taking over. That was ...
I’m extremely unhappy in the dealership’s presentation itself. While I know they have a fee facility coming they really let this one go into the ground with so much deferred maintenance. My service advisor was great in his communication and meeting the promised timeframe but the cashier staff and other folks felt as if they couldn’t be bothered. It really annoyed me that they charge a random $5 surcharge for shop supplies. Those are part of your cost of doing business and incredibly tacky in my opinion. I will not go back to this dealership as I felt ...
Never was told about hiw much this simple diagnostic check on why my check engine light was on. You charged me 284.00 for a very simple check. Highway robbery
Quick, painless and a great overall experience Everyone was super friendly and Ricardo was fant
I had a great experience with ordering parts and having my vehicle serviced at Greenway Kia North
They’re ok the sales and service people are very friendly and helpful. The service took longer than I expected.
Lorenzo, David and Sekula were phenomenal in helping with getting the best deal! They were very transparent and we would definitely recommend them!
A great experience buying my new car with Lorenzo! I’m thankful for him and the entire Kia Greenway team for taking their time to go through all my options. I felt I was treated with the upmost care for my best interest and that’s so hard to find in sales. 100% recommend!
Both the shuttle service and auto service exceeded my expectations. Great service Grreenway North! Keep up the good work.
it is not the dealership, the only reason why I'm giving a 5 star review it is because of Luis from the service department, he really went the Extra mile for me and my wife ,so again thanks to Luis other than, you guys suck,in special the sales department who took advantage of us ,during the pandemic and sold of car for double the price and now we are stuck with a car the we can't trade because it owns more than what it's value is and no one's wants to trade because the too high ...
Happy to have been helped by Alby at the Greenway Kia North location. He was pleasant and answered all my questions. Even at one moment he wasn’t clear about the answer he took the time to verify with the mechanic the correct answer. Luis P further explained in more detail and even showing me in person for better understanding. I will be back for my automotive needs. Also I believe Debi was the cashier and was also very nice. Thank you!
The worst service, expensive, and they never found the problem I had. Luis Rivera helped me. They said I had an engine problem, but it turned out it was the computer. I had to pay for it elsewhere. Garbage.
They are always great. Treat you like family and answers any questions you might have.
Terrible and would like management from customer service please contact me reference my experience on February 11, 2025
Everything with the service was great! Everyone was very kind and accommodating. The waiting area was also pretty good with food and drinks.
They are a great people, they help us to find the best car you can pay, they are awesome
